Terms and Conditions

LAST UPDATED 17/10/2023

Bonjour! Welcome to the Laura Mercier Hong Kong Website https://www.lauramercier.com.hk (the “Website”). Throughout this Website, the terms “we”, “us” and “our” refer to Orveon Global Ltd. (“Orveon”). We offer the Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Website and/or purchasing something from our Website, you agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions stated herein, please do not access or use this Website.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting revised terms on the Website. It is your responsibility to check periodically for any changes we may make to these Terms and Conditions. Your continued use of this Website following the posting of changes to these Terms and Conditions or other policies means you accept the changes. Any new features or tools which are added to the Website shall also be subject to the Terms and Conditions.

  1. Use and Access of the Website.
    1. General: You agree to use this Website only in accordance with and subject to these Terms and Conditions and our Privacy Policy. You agree to be responsible for all matters arising from your use of this Website.

      Once you complete and submit your registration, you have opted in to receive informational and promotional communication, whether in physical or digital form, from us.

      You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this Website, use of this Website, or access to this Website or any contact on this Website, without express written permission by us.

      We reserve our right to deny you access to this Website if you breach or violate of any of the Terms and Conditions.
    2. Prohibited Uses: You may not use this Website for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity which infringes our rights. You agree and undertake NOT to use this Website to:
      1. transmit via or through the Website any information, data, text, images, files, links, or software except in connection with your authorized use of this Website or otherwise in response to specific requests for information by us;
      2. introduce to the Website or any other computer or web site viruses, worms, Trojan horses and/or harmful code;
      3. obtain unauthorized access to any computer system;
      4. impersonate any other person, including but not limited to, a registered user of this Website or an employee of Orveon;
      5. invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity;
      6. misrepresent the identity of a user or use a false e-mail address;
      7. tamper with or obtain access to this Website or any component of this Website;
      8. conduct fraudulent activities; or
      9. collect or harvest information regarding other users of the Website for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.
      We reserve the right to terminate your use of this Website or any related website for violating any of the prohibited uses.
    3. Membership Enrollment: This Website is available to registered members 18 years and older. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects (“Personal Data”). Your submission of personal information through the Website is governed by our Privacy Policy.

      You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

      You may update your registered profile at any time by signing into your account. We may also change registration requirements from time to time.

      We reserve the right to terminate your account and your use of the Website without notice to you if it comes to our attention that any of the registration details you have provided is not current, incomplete or inaccurate.
    4. Additional terms and conditions: Additional terms and conditions may apply to specific portions of the Website or your membership, which terms are made part of these Terms and Conditions by reference. You agree to abide by such other terms and conditions. If there is a conflict between these Terms and Conditions and the terms posted or emailed for, or applicable to, a specific portion of this Website or your membership, the latter terms shall control with respect to your use of that portion of this Website or your membership.
    5. Modifications to the Website: Information about our products are subject to change without notice. We reserve the right at any time to modify or discontinue any products, services or the Website (or any part or content thereof) without notice at any time.

      We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any products, services or the Website.

      We also reserve the right to refuse services to anyone for any reason at any time in accordance with applicable laws and regulations.

      We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
  2. Use of Services.
    1. Application of this Clause: In addition to the terms of use of the Website, these are additional specific terms and conditions governing your use of our services.
    2. Restrictions: Use of the services is limited to authorized customers that are of legal age and who have the legal capacity to enter into and form contracts under any applicable laws. Customer who have breached or are in breach of the terms and conditions contained and customers who have been permanently or temporarily suspended from the use of our services.
    3. Username/Password: Your username and password are confidential information that cannot be shared with anyone. You agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses attributable to any use of the services referable to your username and password.
    4. Accuracy of Content; Limitations on Quantity: The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Website is at your own risk.

      We have made every effort to display as accurately as possible the images of our products as they may appear in person. We cannot guarantee that your computer monitor's display of any image or color will be accurate.

      The information on this Website is complied in good faith by us; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Website at a particular time does not guarantee that the products or services will be available.

      We undertake no obligation to update, amend or clarify information on this Website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied to this Website or on any related website, should be taken to indicate that all information on the Website or on any related website has been modified or updated.

      We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

      We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services or product/services pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited by law or regulation.

      We only sell our products through authorized third-party resellers. We do not authorize or support any independent resellers outside of our approved resale partners. Purchases from our Website are intended for your personal use only. It is a violation of these Terms and Conditions for you to purchase our products and attempt to resell them in any fashion through any channel of commerce or any online marketplace including but not limited to Taobao, Carousell, Instagram and Facebook Marketplace. We reserve all of our legal rights with regards to illegal resellers and will assert them as needed.
    5. Submission and Acceptance of orders: All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.

      You may place an order through this Website by clicking on the ‘Checkout’ button. Shortly after the order is successfully submitted, an acknowledgment email will be sent to you at the email address provided at registration or on submission of your order. This acknowledgment email confirms the details of your order and is not an acceptance of your order. If you do not receive an acknowledgment email from Eternal Optical & Perfumery (Far East) Ltd. (“Eternal”) within two working days, please contact the Eternal's Customer Service at lauramercier_info@eternal.hk. Please note that the acknowledgment e-mail does not constitute a guarantee as to the availability of the Products.

      Once an order has been placed, no changes can be made to your order.
    6. Delivery of Products: Delivery of Products shall be made to the address specified in your order and shall be delivered to you within the delivery timeframe stated. All delivery timeframes are estimates only and delays can occur.
    7. Prices of Products: The price of the Products payable by a customer shall be the Listing Price at the time which the Order placed by you.
    8. Payment Methods: You may pay for the Products using any of the payment methods prescribed in the Website. You may not claim against Orveon or Eternal for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.

      If you fail to make any payment for products, then without prejudice to any other right or remedy available to Eternal or Orveon, Eternal or Orveon shall be entitled to cancel the order or suspend delivery of products until payment is made in full.
    9. Refund of Payment: No return or exchange for merchandise sold (other than defective merchandise). Defective merchandise may be exchanged once during 7 days following the delivery of your order, which you must return to us in unused condition accompanied by the original invoice.

      Returns will only be accepted if labels and original packaging are fully intact. We cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense.

      All exchanges are subject to availability. Exchanges and returns can only be made as described in our instructions. Items cannot be exchanged or refunded at our stores.

      Please contact us at lauramercier_info@eternal.hk for any feedback.
    10. Risk of Loss: The items purchased from our Website are shipped by a third party carrier pursuant to a shipment contract. As a result, risk of loss and title for such items pass to you upon our delivery to the carrier.
  3. Shipping and Return Policy.
    Please refer to our E-commerce Policy, which governs purchases you make on our Website, if any, so that you may understand our sales practices.
  4. Questions and Complaints.
    If you have any questions or complaints, (i) you may either contact Eternal at lauramercier_info@eternal.hk or (ii) use the “Contact Us” page on the Website, as applicable.
  5. Proprietary Rights.
    1. Ownership: You acknowledge and agree that the content, materials and other components (including but not limited to logos, graphics, button icons and page headers) available on the Website are the property of the Orveon and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. Nothing on the Website or these Terms and Conditions shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any intellectual property displayed on our Website without our permission.
    2. Restricted Use: You agree not to sell, license, rent, modify, distributed, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the Website. Use of the content and materials for any purpose not expressly permitted in these Terms and Conditions is prohibited.
    3. We are not liable for any infringement of copyrights, trademarks or other proprietary or intellectual property rights arising out of content posted on or transmitted through the Website, or items advertised on the Website.
    4. Copyright Infringement; Notice and Take Down Procedures: If you believe that any materials on this Website infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must: (a) identify the allegedly infringing materials; (b) indicate where on the Website the infringing materials are located; (c) provide your name and contact information; (d) state that you have a good faith belief that the materials are infringing; (e) state that the information in your claim is accurate; and (f) indicate that "under penalty of perjury" you are the lawful copyright owner or are authorized to act on the owner's behalf. With regards to copyright issues, kindly email to: legal@orveonglobal.com
  6. Submissions, Comments and Feedback.
    1. Submissions by you: Any comments, ideas, notes, postings, messages, suggestions or other communications or information posted on the Website, or otherwise communicated in connection with your use of this Website (collectively, "Submissions") shall be and remain the exclusive property of Orveon with no further compensation to you. As such, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Submissions. Under no circumstances shall any disclosure of any submission to Orveon be subject to any obligation of confidentiality or expectation of compensation or attribution.

      By submitting any submission to Orveon, you are waiving any and all rights that you may have in the submission and agree that we may use the content of any Submissions, including any ideas, inventions, concepts, techniques or know-how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing and/or marketing of goods and/or services.

      Further, you agree that any submissions by you will not violate any right of any third party, including copyright trademark, privacy or other personal or proprietary rights. You also agree that no submission by you will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any submissions you make. You represent and warrant to us that we are free to implement the Submission if it so desires, as provided or as modified by us, without obtaining permission or license from any third party. We take no responsibility and assume no liability for any content submitted or posted by you or any third party.
    2. Privacy Notice: You acknowledge that you have read our Privacy Policy and consent to our collection, use and disclosure of your personal data for the purposes as set out in the Privacy Policy.
  7. Links to Third-Party Websites.
    Certain content, products and services available via our Website may include materials from third parties as a convenience to you as a user of this Website.

    Third-party links on this Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    Any third party that wishes to establish links to this Website should get approval from Orveon of their intention prior to doing so. We may deny or give our approval for any such links to this Website. If we give our approval, we are not under any obligation to establish reciprocal links with the third party.
  8. Indemnification
    By using this Website, you agree to indemnify, hold harmless and defend Orveon, Eternal, and its subsidiaries and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (i) your use or misuse of the Website; (ii) your breach of the Terms and Conditions; or (iii) your violation of any law or the rights of a third party. You agree to cooperate as fully as reasonably required in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
  9. Disclaimer of Warranty; Limitation of Liability.
    We do not guarantee, represent or warrant that your use of this website will be uninterrupted, timely, secure, virus-free or error-free.

    We do not warrant that the results that may be obtained from the use of the site will be accurate or reliable.

    You agree that from time to time we may remove the website for indefinite periods of time or cancel the website at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the website is at your sole risk. The website and all products and services delivered to you through the website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall Orveon, eternal, our affiliates, subsidiaries or their respective directors, officers, employees, interns, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the website, any services or any products procured using the website, or for any other claim related in any way to your use of the website, or any services or products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility.

    In no event shall the total liability of members of the eternal group, or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this website to you for all damages, losses, and causes of action resulting from your use of this website, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to the eternal group in connection with the applicable event, promotion or event giving rise to such liability. Without limiting the foregoing, in no event shall members of the eternal group, or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this website have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of the eternal group.

    You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Website and shall also include all product liability claims. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.
  10. Unavailability of Website; Termination; Fraud.
    We may alter, suspend, or discontinue this Website in whole or in part, at any time and for any reason, without notice or cost. We may, in our sole discretion, terminate or suspend your use or access to all or part of this Website or your account or membership, for any reason, including without limitation, breach of these Terms and Conditions. If at any time, we notify you that your access to and /or use of this Website or your account is terminated, you must cease and desist from all such access and/or use immediately. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms and Conditions or your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.
  11. General.
    1. Entire Agreement: Unless otherwise specified herein, these Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and Orveon with respect to this Website and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Orveon with respect to this Website.
    2. Severability: If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
    3. No Waiver: The failure of Orveon to act with respect to a breach by you or others does not waive our respective right to act with respect to subsequent or similar breaches. Our failure to exercise or enforce any right or provision of these Terms and Condition shall not constitute a waiver of such right or provision.
    4. The section headings contained in these Terms and Conditions are included for convenience only and shall not limit or otherwise affect the terms of these Terms and Conditions.
    5. Governing Law: This agreement shall be construed in accordance with Hong Kong SAR Basic Law and you agree that the Hong Kong SAR courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from the laws in Hong Kong SAR and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
    6. Force Majeure: We shall not be liable for non-performance, error, interruption or delay in the performance of the obligations under these Terms and Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability.